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Ekrin Athletics

Ekrin Athletics Help Center

Find everything you need to get the most from your Ekrin Bantam Massage Gun. From setup and charging to cleaning, troubleshooting, and warranty support, this section offers helpful guides and answers to common questions—so you can enjo

Bantam

From setup and charging to care, troubleshooting, and warranty information—find detailed guides, tips, and answers to common questions to help you get the most out of your recovery device.

Everything you need to get the most out of your Ekrin Athletics B37 Massage Gun.
Explore setup instructions, charging tips, care guidelines, troubleshooting help, and warranty information—all in one place to ensure peak performance and long-term us

Get the most out of your Ekrin Kestrel Massage Gun with our comprehensive support articles. From charging and daily care to troubleshooting and warranty info, this section covers everything you need to keep your device performing at its best—so you c

Kestrel

Everything you need to get the most out of your Ekrin Athletics B37S Massage Gun.
Explore setup instructions, charging tips, care guidelines, troubleshooting help, and warranty information—all in one place to ensure peak performance and long-term us

B37S

How does using my HSA/FSA account save me money?. HSA/FSA accounts were created so individuals could use pre-tax money to pay for expenses used to treat, mitigate, or prevent a diagnosed medical condition. Because HSA/FSAs use pre-tax money, you’re g

How does using my HSA/FSA account save me money?HSA/FSA accounts were created so individuals could use pre-tax money to pay for expenses used to treat, mitigate, or prevent a diagnosed medical condition. Because HSA/FSAs use pre-tax money, you&#x2019;re getting more purchasing power for your dollars. Rather than pay taxes on income and then spend it on health items, qualified customers can use pre-tax funds to invest in their health.An individual can contribute up to $4,150 pretax to their HSA per year, or $8,300 for a family (plus an additional $1,000 if you are at least 55 years old. Individuals can contribute up to $3,200 pretax to their FSA per year (with an additional $500 in employer contributions allowed).<a href="https://usw2.frontkb-cdn.com/attachments/8032212/18113/a136aa60-8e06-44b2-b3b6-8fa2e3a6c49e.png" data-lightbox="a136aa60-8e06-44b2-b3b6-8fa2e3a6c49e"><img src="https://attachments.gorgias.help/gpGJBxpjBny2YXZA/hc/JWE4j73Y1b6ZlV9b/2026012019-b143eb04-5b58-4174-9080-d3b238668e80-d9f45c4f-5b36-48a9-9512-5cff57f41036.png" class="fr-fic fr-dii"></a> What are FSA and HSA accounts?Health savings accounts (HSA) and flexible spending accounts (FSA) are programs that allow you to set aside pre-tax dollars for eligible healthcare expenses. If you&#x2019;re unsure whether or not you have an HSA or FSA account, please check with your employer or insurance company. Can I use my HSA/ FSA at Ekrin Athletics?Yes, if qualified. Simply select Truemed as your payment option at checkout and use your FSA or HSA card as you would any other credit card. If you do not have sufficient HSA/FSA funds, you can split your payment between your credit card and HSA/FSA card. Truemed is for qualified customers. HSA/FSA tax savings vary. Learn more at <a target="_self" rel="noopener noreferrer nofollow" href="https://docs.google.com/document/d/19Cxl1ZbXTX25_44rZ8Mbj3nKfsuzmHVOXm7uYuVKewk/edit?tab=t.0#heading=h.8fnbt71wtlyg" style=" text-decoration: none;">truemed.com/disclosures</a> Can I use my regular credit card at checkout?Yes. If you&#x2019;d like to use your regular credit card, simply select that in Truemed checkout. After your purchase, Truemed will email you instructions on how to submit the receipt to your HSA/FSA administrator for reimbursement. What is a Letter of Medical Necessity, and how is this compliant?The items in your Truemed Letter of Medical Necessity (&#x201C;LMN&#x201D;) are now qualified medical expenses in the same way a visit to the doctor&#x2019;s office or pharmaceutical product is. There are thousands of studies showing food and exercise is often the best medicine to prevent and reverse disease. Exercise qualifies as a qualified medical expense with an LMN. Food, supplements, and other health purchases qualify as medical expenses if they treat or prevent an illness, and a doctor substantiates the need. Your Truemed LMN satisfies all IRS requirements to make your wellness spend fully reimbursable. Are there fees associated with using Truemed&apos;s services?There is no cost to you, as long as you are shopping with a Truemed partner merchant. When should I use my FSA/HSA dollars?You can use your HSA/FSA dollars all year long. However, most FSA dollars expire at the end of the year and unused money may not rollover into the next year. Make sure to spend the rest of your FSA dollars before December 31st &#x2014; use it, so you don&#x2019;t lose it! How long does it take for me to receive my Letter of Medical Necessity?Generally it takes 2-5 hours. In some cases, Truemed&#x2019;s provider team will require additional time to issue a letter of medical necessity based on the needs associated with an individual qualification survey. If you aren&#x2019;t seeing your letter in your inbox, check spam, then reach out to us at <a target="_self" rel="noopener noreferrer nofollow" href="mailto:support@truemed.com" style=" text-decoration: none;">support@truemed.com</a> for help. I don&#x2019;t have an HSA/FSA. Can I still benefit from Truemed?&#xA0;Unfortunately, Truemed&#x2019;s services are for individuals who have HSA or FSA accounts (or plan to fund one during open enrollment). We encourage you to ask your employer about information on your HSA or FSA! I don&#x2019;t live in the US. Can I still get reimbursed with Truemed?Unfortunately, Truemed is currently only available in the United States.

HSA/FSA FAQ

Do you have online user manuals?. Below are the user manuals for 365 Percussion Massager, BANTAM Percussion Massager, B37 Percussion Massager, and B37S Percussion Massager in PDF format. 365 Manual.pdf 7.6MB. Bantam (Purchased before Aug 2023) Manual

<span style="font-size:13.999999999999998pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Do you have online user manuals?<span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Below are the user manuals for 365 Percussion Massager, BANTAM Percussion Massager, B37 Percussion Massager, and B37S Percussion Massager in PDF format.<a href="https://attachments.gorgias.help/uploads.gorgias.io/gpGJBxpjBny2YXZA/365_Manual-c51e82d7-ef0f-477b-898c-8bb4a8a41235.pdf" style="text-decoration:none;"><span style="font-size:12pt;font-family:Arial,sans-serif;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">365 Manual.pdf</a><span style="font-size:12pt;font-family:Arial,sans-serif;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;7.6MB<a href="https://cdn.shopify.com/s/files/1/0080/5342/4180/files/old_20240430_Bantam_Manual.pdf?v=1748378331" style="text-decoration:none;"><span style="font-size:12pt;font-family:Arial,sans-serif;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Bantam (Purchased before Aug 2023) Manual.pdf</a><span style="font-size:12pt;font-family:Arial,sans-serif;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;5.4MB<a href="https://attachments.gorgias.help/uploads.gorgias.io/gpGJBxpjBny2YXZA/Bantam_Manual-e0aa953d-51e8-4412-b0f1-0708342e0fa5.pdf" style="text-decoration:none;"><span style="font-size:12pt;font-family:Arial,sans-serif;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Bantam (Purchased after Aug 2023) Manual.pdf</a><span style="font-size:12pt;font-family:Arial,sans-serif;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;5.4MB<a href="https://attachments.gorgias.help/uploads.gorgias.io/gpGJBxpjBny2YXZA/B37_Manualpdf-87a8c825-e6bc-4ce3-8494-097aaa28e00b.pdf" style="text-decoration:none;"><span style="font-size:12pt;font-family:Arial,sans-serif;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">B37v1 Manual.pdf</a><span style="font-size:12pt;font-family:Arial,sans-serif;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;1MB <a href="https://cdn.shopify.com/s/files/1/0080/5342/4180/files/20240815_B37-manual.pdf.crdownload?v=1748378483" style="text-decoration:none;" id="isPasted"><span style="font-size:12pt;font-family:Arial,sans-serif;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">B37v2 Manual.pdf</a><span style="font-size:12pt;font-family:Arial,sans-serif;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;1MB<a href="https://attachments.gorgias.help/uploads.gorgias.io/gpGJBxpjBny2YXZA/B37S_Manual-023a00ca-318c-4e01-a0a9-534846304e6a.pdf" style="text-decoration:none;"><span style="font-size:12pt;font-family:Arial,sans-serif;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">B37S Manual.pdf</a><span style="font-size:12pt;font-family:Arial,sans-serif;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;1.2MB <span style="font-size:12pt;font-family:Arial,sans-serif;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><a href="https://cdn.shopify.com/s/files/1/0080/5342/4180/files/20240815_White_Kestrel-manual.pdf?v=1748377624">Kestrel White.pdf 12.7MB</a><span style="font-size:12pt;font-family:Arial,sans-serif;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;" id="isPasted"><a href="https://cdn.shopify.com/s/files/1/0080/5342/4180/files/20240815_Kestrel-manual.pdf?v=1748377990">Kestrel Black.pdf 13.7MB</a>

User Manuals

Can I order additional massage gun heads?. Please view our "Accessories" page to purchase any additional supplies for your massage gun. Please note that the attachments for one Massager may differ from another due to the locking mechanisms used to se

<span style="font-size:13.5pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Can I order additional massage gun heads?<span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Please view our &quot;Accessories&quot; page to purchase any additional supplies for your massage gun. Please note that the attachments for one Massager may differ from another due to the locking mechanisms used to secure the heads in place.&#xA0;<span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">The additional massage gun heads can be purchased here:&#xA0;<a href="https://ekrinathletics.com/collections/accessories" id="isPasted" style="text-decoration:none;"><span style="font-size: 12pt; font-family: Arial, sans-serif; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;font-size: 12pt; font-family: Arial, sans-serif; color: rgb(41, 105, 176); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">https://ekrinathletics.com/collections/accessories</a><span style="font-size: 12pt; font-family: Arial, sans-serif; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap; color: rgb(41, 105, 176);">.&#xA0;

Ordering Extra Heads

What are Open-Box items?. Open-Box items are devices that were purchased and then returned to us within the 30-day return window. While some items may have minor cosmetic blemishes, most are like new. All of our Open-Box items (when available) are al

<span style="font-size:13.5pt;font-family:Arial,sans-serif;color:#1d365c;background-color:#ffffff;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">What are Open-Box items?<span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Open-Box items are devices that were purchased and then returned to us within the 30-day return window. While some items may have minor cosmetic blemishes, most are like new. All of our Open-Box items (when available) are also cleaned, sanitized, and inspected for proper functionality before made shipping.

Open-Box Items

What shipping carrier do you use?Ekrin Athletics uses standard shipping carriers such as FedEx, UPS, DHL, USPS, and more, based on speed and cost-efficiency for our customers.

<span style="font-size:13.5pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">What shipping carrier do you use?<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"> <span style="font-size: 16px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Ekrin Athletics uses standard shipping carriers such as FedEx, UPS, DHL, USPS, and more, based on speed and cost-efficiency for our customers.

Shipping Carriers

To initiate a return, please contact our Customer Care Team at support@ekrinathletics.com. We have a 30 day, no-questions-asked return policy. During the holiday season, any orders placed between November 10th and December 10th will have an extended

To initiate a return, please contact our Customer Care Team at <a href="mailto:support@ekrinathletics.com">support@ekrinathletics.com</a>.We have a 30 day, no-questions-asked return policy. During the holiday season, any orders placed between November 10th and December 10th will have an extended return deadline to January 10th.For more information on Returns, please view our full Return Policy, which can be accessed by this link: <a href="https://ekrinathletics.com/policies/refund-policy" id="isPasted">https://ekrinathletics.com/policies/refund-policy</a>.

How do I return my Massager?

If you need to make a warranty claim on your product, please fill out our warranty claim form, which you can find here: https://www.ekrin.com/pages/warranty. You will need to provide your contact information, order number, date, location of purchase,

If you need to make a warranty claim on your product, please fill out our warranty claim form, which you can find here:&#xA0;<a data-fr-linked="true" href="https://www.ekrin.com/pages/warranty" id="isPasted">https://www.ekrin.com/pages/warranty</a>You will need to provide your contact information, order number, date, location of purchase, and the issue with the device. Pictures and videos of the device&apos;s malfunction are also requested.<span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:33537,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0,&quot;18&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Remember that attempting to open or repair the device yourself will void the warranty, so it&apos;s best to follow the above instructions and reach out to our customer service support.&quot;}" id="isPasted" style="font-size:10pt;font-family:Arial;font-style:italic;">* Remember that attempting to open or repair the device yourself will void the warranty, so it&apos;s best to reach out to our customer service support after troubleshooting your device.

How do I make a Warranty Claim?

We’re committed to delivering your order quickly, safely, and conveniently—whether you're across town or across the globe. Here's everything you need to know about our shipping options. We currently offer two options within the continental U.S.:. 1.

<h2 data-start="181" data-end="235" id="isPasted">Shipping Information &#x2013; Domestic &amp; International</h2>We&#x2019;re committed to delivering your order quickly, safely, and conveniently&#x2014;whether you&apos;re across town or across the globe. Here&apos;s everything you need to know about our shipping options.<hr data-start="424" data-end="427"><h3 data-start="429" data-end="471" id="-us-shipping-lower-48-states">&#x1F4E6; U.S. Shipping (Lower 48 States)</h3>We currently offer two options within the continental U.S.:1. Free Standard Shipping<ul data-start="566" data-end="734"><li data-start="566" data-end="596">Cost:&#xA0;$0 &#x2013; always free</li><li data-start="597" data-end="734">Delivery Time: 3&#x2013;7 business days Perfect if you&#x2019;re not in a rush. We&#x2019;ll get your order to you with care&#x2014;no shipping fee required.</li></ul>2. Expedited Shipping<ul data-start="764" data-end="907"><li data-start="764" data-end="783">Cost:&#xA0;$4.99</li><li data-start="784" data-end="907">Delivery Time: 1&#x2013;3 business days Need your order sooner? Select expedited shipping at checkout for faster delivery.</li></ul><hr data-start="909" data-end="912"><h3 data-start="914" data-end="969" id="-amazon-prime-shipping-prime-members-only">&#x1F680; Amazon Prime Shipping (Prime Members Only)</h3>If you&#x2019;re an Amazon Prime member, we also offer Free Prime Shipping through our partnership with Amazon.<ul data-start="1081" data-end="1214"><li data-start="1081" data-end="1154">Delivery estimates will be shown at checkout, based on your location.</li><li data-start="1155" data-end="1214">Simply select this option when available during checkout.</li></ul>&#x1F4EC; Have questions about your delivery? Our support team is always happy to help.<hr data-start="1300" data-end="1303"><h3 data-start="1305" data-end="1338" id="-international-shipping">&#x1F30D; International Shipping</h3>Yes, we ship internationally! Our goal is to make Ekrin products accessible worldwide.What to Expect:<ul data-start="1450" data-end="1630"><li data-start="1450" data-end="1479">We ship to most countries</li><li data-start="1480" data-end="1572">At checkout, you&#x2019;ll see shipping options and real-time costs after entering your address</li><li data-start="1573" data-end="1630">In most cases, we offer Expedited DDP Shipping only</li></ul><hr data-start="1632" data-end="1635"><h3 data-start="1637" data-end="1683" id="-what-is-ddp-delivery-duties-paid">&#x1F4A1; What is DDP (Delivery Duties Paid)?</h3>DDP means we handle all customs duties, taxes, and import fees upfront, so you&#x2019;re not stuck with surprise charges on delivery.<ul data-start="1817" data-end="1944"><li data-start="1817" data-end="1851">No extra fees at your doorstep</li><li data-start="1852" data-end="1912">Total shipping + customs costs shown clearly at checkout</li><li data-start="1913" data-end="1944">Seamless, worry-free delivery</li></ul>&#x1F4CC; If no options appear after entering your address, contact us directly&#x2014;we may still be able to ship to your location.<hr data-start="2069" data-end="2072"><h3 data-start="2074" data-end="2121" id="why-not-offer-slower-cheaper-options">&#x2753;Why Not Offer Slower, Cheaper Options?</h3>We understand slower shipping can be more budget-friendly. However, to ensure reliable delivery, accurate tracking, and smooth customs clearance, we currently focus on expedited DDP services only.<hr data-start="2325" data-end="2328">Want help tracking your order or have questions about international destinations? <a data-start="2412" data-end="2475" rel="noopener" target="_new">Contact our support team</a>&#x2014;we&apos;re here to help every step of the way.