HSA/FSA FAQUpdated 14 days ago

Qualified U.S. customers may be able to use HSA/FSA funds for an eligible Ekrin purchase through Truemed. Eligibility and reimbursement depend on the qualification process and your plan’s rules.

How do I use HSA/FSA funds?

If Truemed is available for your order, select it at checkout and follow its qualification and payment steps. Review the payment options shown in that flow. For questions about using a regular card, reimbursement, or combining payment methods, confirm the available options with Truemed before purchasing.

What is a Letter of Medical Necessity?

Truemed may assess whether a Letter of Medical Necessity is appropriate for your purchase. Ask your plan administrator what documentation it requires and whether your expense can be reimbursed. Do not assume every purchase or customer qualifies.

Contribution limits and spending deadlines

HSA/FSA contribution limits change by year. Check current IRS HSA guidance and your plan documents rather than relying on a fixed limit in this article. Ask your plan administrator about FSA deadlines, carryover, or grace-period rules.

Where is Truemed available?

The Ekrin Truemed option is intended for U.S. customers with eligible HSA/FSA accounts. Review current eligibility, fees if any, and disclosures in the Truemed flow.

Need help?

For qualification, Letter of Medical Necessity, or Truemed reimbursement-process questions, contact [email protected]. If you are waiting for a letter, check spam and contact Truemed for its current processing status.

For questions about your Ekrin order, email [email protected].