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HSA/FSA FAQ
How does using my HSA/FSA account save me money?. HSA/FSA accounts were created so individuals could use pre-tax money to pay for expenses used to treat, mitigate, or prevent a diagnosed medical condition. Because HSA/FSAs use pre-tax money, you’re g
User Manuals
Do you have online user manuals?. Below are the user manuals for 365 Percussion Massager, BANTAM Percussion Massager, B37 Percussion Massager, and B37S Percussion Massager in PDF format. 365 Manual.pdf 7.6MB. Bantam (Purchased before Aug 2023) Manual
Ordering Extra Heads
Can I order additional massage gun heads?. Please view our "Accessories" page to purchase any additional supplies for your massage gun. Please note that the attachments for one Massager may differ from another due to the locking mechanisms used to se
Open-Box Items
What are Open-Box items?. Open-Box items are devices that were purchased and then returned to us within the 30-day return window. While some items may have minor cosmetic blemishes, most are like new. All of our Open-Box items (when available) are al
Shipping Carriers
What shipping carrier do you use?Ekrin Athletics uses standard shipping carriers such as FedEx, UPS, DHL, USPS, and more, based on speed and cost-efficiency for our customers.
How do I return my Massager?
To initiate a return, please contact our Customer Care Team at [email protected]. We have a 30 day, no-questions-asked return policy. During the holiday season, any orders placed between November 10th and December 10th will have an extended
How do I make a Warranty Claim?
If you need to make a warranty claim on your product, please fill out our warranty claim form, which you can find here: https://www.ekrin.com/pages/warranty. You will need to provide your contact information, order number, date, location of purchase,
Shipping Policies
We’re committed to delivering your order quickly, safely, and conveniently—whether you're across town or across the globe. Here's everything you need to know about our shipping options. We currently offer two options within the continental U.S.:. 1.