How do I return my Massager?Updated 18 days ago

To start a return, email [email protected] with your order number and the item you wish to return.

Return window and condition

Our standard return window is 30 days from delivery. Your item must be undamaged, in the same condition you received it, and include its original packaging.

For orders placed between November 10 and December 10, the return deadline is extended until January 10 of the following year. After the applicable deadline, a full refund is not available; store credit or a partial refund may be considered depending on the circumstances.

Return shipping costs

Customers are responsible for return shipping. Contact us before sending your item so we can provide return instructions.

• Prepaid label: Request a return label from our team. A flat $15 fee is deducted from the refund.
• Your own carrier: You may arrange shipping yourself. Use an insured, trackable service; we cannot be responsible for lost return shipments.

If returning from outside the United States, contact support to confirm the available shipping arrangements and costs.

Refunds

We inspect the return and notify you whether the refund is approved. Approved refunds go to the original payment method, usually within 10 business days. Original shipping fees are not refunded, except for carrier-caused non-delivery under the published policy.

If a refund is missing, check your payment account and contact your bank or card issuer about processing time, then email us if it is still unresolved.

Read our full return and refund policy for complete terms. For a device defect, see warranty-service instructions.