Returns & Warranty
Return eligibility and shipping costs, refunds, warranty coverage, registration, and claims.
How do I return my Massager?
To start a return, email [email protected] with your order number and the item you wish to return. Our standard return window is 30 days from delivery. Your item must be undamaged, in the same condition you received it, and include its original packa
How do I make a Warranty Claim?
To request warranty service, email [email protected]. Product registration and warranty claims are separate steps. For gifts, the requirements follow the original purchase channel. If registering a gift, enter “Gift” in the order-number field. Use th
Open-Box Items
Open-box devices were purchased and returned within the return window. Some may have minor cosmetic blemishes; many are like new. Each is cleaned, sanitized, and inspected for proper operation before shipping. Open-box devices have a one-year warrant