How to Care for Your Ekrin B37S Massage GunUpdated 14 days ago

Turn your Ekrin B37S off and disconnect it from charging before cleaning or changing attachments.

Cleaning

• Wipe the body with a soft, lightly damp cloth, then dry it.
• Remove heads before cleaning. Wipe with a lightly damp cloth and mild soap as needed, then let them dry completely before reattaching.
• Do not submerge the device or allow liquid into ports, vents, or the attachment socket. Avoid alcohol, abrasives, and solvents.

Fitting and removing attachments

With the device off, align the marks on the locking head and port, insert the head, and rotate clockwise about 90 degrees to lock. Turn it back to release the lock before withdrawing it. Never force a locked head straight out.

Stop using damaged or loose attachments and contact support if correct installation does not resolve the problem.

Battery and storage

Use the correct charging cable or adapter for your model and generation; see the charging guide in your model category. Do not use while charging. Store in the carrying case in a cool, dry place, away from heat, sunlight, and moisture. Recharge periodically during long storage.

During use

Use light to moderate pressure and keep moving over soft muscle tissue. Follow the manual for your model for treatment duration and session limits. Stop if you feel pain or discomfort. Turn the device off if it becomes unusually hot, noisy, or imbalanced; contact support if the issue persists.

Use the manual for your model and generation for its charging indicators and operating instructions.

Still need help? Email [email protected] with your model, order number or receipt, issue description, and photos or video where possible. See warranty coverage and claim instructions. Do not open or attempt to repair the device yourself.