Troubleshooting & Care
Help with charging, power, attachments, cleaning, and storage for every Ekrin model.
Troubleshooting Your Ekrin Bantam Massage Gun
Work through the checks below for your Ekrin Bantam. If you notice damage, unusual heat, or persistent abnormal noise, stop using the device and contact support. Turn the device off before changing or checking an attachment. Bantam uses push-fit atta
Troubleshooting Your Ekrin 365 Massage Gun
Work through the checks below for your Ekrin 365. If you notice damage, unusual heat, or persistent abnormal noise, stop using the device and contact support. Turn the device off before changing or checking an attachment. With the device off, align t
Troubleshooting Your Ekrin Athletics B37 Massage Gun
Work through the checks below for your Ekrin B37. If you notice damage, unusual heat, or persistent abnormal noise, stop using the device and contact support. B37 v1 has a round barrel charging socket and push-fit heads. B37 v2 has USB-C PD charging
Troubleshooting Your Ekrin Kestrel Massage Gun
Work through the checks below for your Ekrin Kestrel. If you notice damage, unusual heat, or persistent abnormal noise, stop using the device and contact support. Turn the device off before changing or checking an attachment. With the device off, ali
Troubleshooting Your B37S Massage Gun
Work through the checks below for your Ekrin B37S. If you notice damage, unusual heat, or persistent abnormal noise, stop using the device and contact support. Turn the device off before changing or checking an attachment. With the device off, align
How to Care for Your Ekrin Bantam Massage Gun
Your Ekrin Athletics Bantam Massage Gun is built to last—but with the right care, it can continue to deliver powerful, on-the-go muscle relief for years to come. Follow these simple tips to keep your device clean, safe, and functioning at its be
How to Care for Your Ekrin 365 Massage Gun
Taking care of your Ekrin 365 Massage Gun is easy—and it’s the best way to ensure optimal performance and longevity. Follow these simple tips to keep your device in top condition for years of effective use. Use a clean, slightly damp cloth
How to Care for Your Ekrin Athletics B37 Massage Gun
Turn your Ekrin B37 off and disconnect it from charging before cleaning or changing attachments. B37 v1: Push-fit heads insert and pull straight out. B37 v2: Align the marks, insert the head, and rotate clockwise about 90 degrees to lock. Turn it bac
How to Care for Your Ekrin Kestrel Massage Gun
Turn your Ekrin Kestrel off and disconnect it from charging before cleaning or changing attachments. With the device off, align the marks on the locking head and port, insert the head, and rotate clockwise about 90 degrees to lock. Turn it back to re
How to Care for Your Ekrin B37S Massage Gun
Turn your Ekrin B37S off and disconnect it from charging before cleaning or changing attachments. With the device off, align the marks on the locking head and port, insert the head, and rotate clockwise about 90 degrees to lock. Turn it back to relea
Issues with Attachments
Turn the device off before changing or checking a head. Bantam uses push-fit attachments. With the device off, insert the head firmly and remove it by pulling it out. Do not force an incompatible attachment. The original B37 v1 also uses push-fit hea