How to Care for Your Ekrin Bantam Massage GunUpdated 19 days ago

Turn your Ekrin Bantam off and disconnect it from charging before cleaning or changing attachments.

Cleaning

• Wipe the device body with a soft, lightly damp cloth, then dry it.
• Remove heads before cleaning. Wipe them with a lightly damp cloth and mild soap as needed, then allow them to dry completely before reattaching.
• Do not submerge the device or allow liquid into the charging port, vents, or attachment socket. Avoid alcohol, abrasive cleaners, and solvents.

Attachments

Bantam uses push-fit attachments. With the device switched off, insert the head firmly and remove it by pulling it out. Do not force an attachment that does not match your device.

If a head or connector is worn, damaged, or loose after correct installation, stop using that attachment and contact support.

Charging and storage

Use the correct cable or adapter for your model and generation. Follow our Bantam charging guide. Do not use the device while charging.

Store it in its case in a cool, dry place, away from direct sunlight and extreme temperatures. Recharge periodically if stored for long periods.

During use

Start gently and keep the head moving over soft muscle tissue. Avoid excessive pressure and do not keep treating the same spot. Follow your model’s manual for treatment duration and session limits. Stop if you feel pain or discomfort. If the device becomes unusually hot, noisy, or imbalanced, turn it off and contact support if the problem persists.

Use the manual for your model and generation for its charging indicators and operating instructions.

Still need help? Email [email protected] with your model, order number or receipt, issue description, and photos or video where possible. See warranty coverage and claim instructions. Do not open or attempt to repair the device yourself.