How to Charge Your Ekrin 365 Massage GunUpdated 19 days ago

This guide explains how to charge your Ekrin 365 and check common connection problems.

Use the supplied USB-A-to-USB-C cable. Connect the USB-C end to the charging port at the base of the handle and the USB-A end to a suitable USB power source, such as a 5V USB adapter or a computer USB-A port.

Other cable types, especially USB-C-to-USB-C, may not charge your 365 correctly even if a charging light appears.

Charging steps

1. Turn the device off before connecting power. Do not use it while charging.
2. Connect the correct cable or adapter securely to the device and power source.
3. Check the charging indicator using the manual for your exact model/generation. Indicator colors and sequences can differ.
4. Disconnect the charger when charging is complete. Charge time varies with the power source, cable, and battery level.

If it will not charge

1. First confirm you are using the supplied USB-A-to-USB-C cable.
2. Check the cable, connector, and charging port for visible damage. Keep the port dry; do not insert tools into it.
3. Try a different wall outlet or a computer USB-A port.
4. If there is still no charging response, or the battery will not hold a charge, contact support.

Battery care

Charge in a cool, dry place. Recharge before extended storage and periodically while unused. You do not need to deliberately drain the battery completely before recharging.

Use the manual for your model and generation for its charging indicators and operating instructions.

Replacement USB cable for Bantam, 365, Kestrel, and B37 v2. For B37 v1 or B37S adapters, contact support to confirm the correct replacement.

Still need help? Email [email protected] with your model, order number or receipt, issue description, and photos or video where possible. See warranty coverage and claim instructions. Do not open or attempt to repair the device yourself.