The Ekrin 365 Massage Gun is your all-in-one solution for muscle recovery, pain relief, and everyday wellness.Whether you're an athlete speeding up recovery, managing chronic muscle tension, or simply looking for powerful back and neck reli

<p>Use this quick start with the manual for your exact Ekrin 365 model and generation.</p><h2 id="365-controls">365 controls</h2><p>Use the bottom ON/OFF switch and TouchSense control panel as shown in your manual. Confirm the controls and indicator sequence against your own device.</p><h2 id="before-first-use">Before first use</h2><ol><li>Inspect the device and attachments. Charge using the correct cable or adapter for your model; follow the charging guide linked below.</li><li>With the device off, fit a compatible attachment securely. Align the marks, insert the locking head, and rotate clockwise about 90 degrees to lock.</li><li>Disconnect charging power. Start the device using the controls in your manual.</li><li>Start with low intensity and light pressure. Glide over soft muscle tissue instead of holding the head on one spot. Stop if you feel pain or discomfort.</li></ol><p>Turn the device off before changing heads. Release a locking head by turning it back before withdrawing it; do not pull it out while locked. Follow your model&#x2019;s manual for treatment duration and session limits.</p><h2 id="charging-care-and-troubleshooting">Charging, care, and troubleshooting</h2><p>Choose the charging instructions for your model and generation:</p><ul><li><a href="https://help.ekrin.com/en-US/how-to-charge-your-ekrin-bantam-massage-gun-1376910">Bantam charging</a> &#x2014; supplied USB-A-to-USB-C cable.</li><li><a href="https://help.ekrin.com/en-US/how-to-charge-your-ekrin-365-massage-gun-1379010">365 charging</a> &#x2014; supplied USB-A-to-USB-C cable.</li><li><a href="https://help.ekrin.com/en-US/how-to-charge-your-ekrin-athletics-b37-massage-gun-1379962">B37 charging</a> &#x2014; v1 barrel adapter; v2 USB-C PD.</li><li><a href="https://help.ekrin.com/en-US/how-to-charge-your-ekrin-kestrel-massage-gun-1380124">Kestrel charging</a> &#x2014; USB-C PD.</li><li><a href="https://help.ekrin.com/en-US/how-to-charge-your-b37s-massage-gun-1665732">B37S charging</a> &#x2014; correct Ekrin barrel adapter.</li></ul><p>A connector fitting the device does not establish charger compatibility. Follow the guide for your exact model. For help, email <a href="mailto:support@ekrin.com">support@ekrin.com</a>.</p><p>Use the <a href="https://help.ekrin.com/en-US/articles/troubleshooting-and-care-454208">Troubleshooting &amp; Care section</a> for model-specific cleaning, attachment, and fault checks.</p><p>Use the <a href="https://help.ekrin.com/en-US/user-manuals-363015">manual for your model and generation</a> for its charging indicators and operating instructions.</p><h2 id="warranty-and-returns">Warranty and returns</h2><p>See <a href="https://help.ekrin.com/en-US/how-do-i-make-a-warranty-claim-363227">warranty coverage, registration, and claims</a> for coverage and exclusions, and <a href="https://help.ekrin.com/en-US/how-do-i-return-my-massager-363232">returns</a> for eligibility and shipping costs.</p><p>Still need help? Email <a href="mailto:support@ekrin.com">support@ekrin.com</a> with your model, order number or receipt, issue description, and photos or video where possible. See <a href="https://help.ekrin.com/en-US/how-do-i-make-a-warranty-claim-363227">warranty coverage and claim instructions</a>. Do not open or attempt to repair the device yourself.</p>

Getting Started with the Ekrin 365 Massage Gun

This guide explains how to charge your Ekrin 365 and check common connection problems. Use the supplied USB-A-to-USB-C cable. Connect the USB-C end to the charging port at the base of the handle and the USB-A end to a suitable USB power source, such

<p>This guide explains how to charge your Ekrin 365 and check common connection problems.</p><p>Use the supplied <strong>USB-A-to-USB-C cable</strong>. Connect the USB-C end to the charging port at the base of the handle and the USB-A end to a suitable USB power source, such as a 5V USB adapter or a computer USB-A port.</p><p>Other cable types, especially USB-C-to-USB-C, may not charge your 365 correctly even if a charging light appears.</p><h2 id="charging-steps">Charging steps</h2><ol><li>Turn the device off before connecting power. Do not use it while charging.</li><li>Connect the correct cable or adapter securely to the device and power source.</li><li>Check the charging indicator using the manual for your exact model/generation. Indicator colors and sequences can differ.</li><li>Disconnect the charger when charging is complete. Charge time varies with the power source, cable, and battery level.</li></ol><h2 id="if-it-will-not-charge">If it will not charge</h2><ol><li>First confirm you are using the supplied USB-A-to-USB-C cable.</li><li>Check the cable, connector, and charging port for visible damage. Keep the port dry; do not insert tools into it.</li><li>Try a different wall outlet or a computer USB-A port.</li><li>If there is still no charging response, or the battery will not hold a charge, contact support.</li></ol><h2 id="battery-care">Battery care</h2><p>Charge in a cool, dry place. Recharge before extended storage and periodically while unused. You do not need to deliberately drain the battery completely before recharging.</p><p>Use the <a href="https://help.ekrin.com/en-US/user-manuals-363015">manual for your model and generation</a> for its charging indicators and operating instructions.</p><p><a href="https://www.ekrin.com/products/365-bantam-usb-charging-cable">Replacement USB cable for Bantam, 365, Kestrel, and B37 v2</a>. For B37 v1 or B37S adapters, contact support to confirm the correct replacement.</p><p>Still need help? Email <a href="mailto:support@ekrin.com">support@ekrin.com</a> with your model, order number or receipt, issue description, and photos or video where possible. See <a href="https://help.ekrin.com/en-US/how-do-i-make-a-warranty-claim-363227">warranty coverage and claim instructions</a>. Do not open or attempt to repair the device yourself.</p>

How to Charge Your Ekrin 365 Massage Gun

Your Ekrin 365 is covered by our limited lifetime warranty for defects in materials and workmanship during ordinary personal use, subject to the published terms. For the common coverage rules, registration requirements, and claim instructions, see Wa

<p>Your Ekrin 365 is covered by our limited lifetime warranty for defects in materials and workmanship during ordinary personal use, subject to the published terms.</p><p>For the common coverage rules, registration requirements, and claim instructions, see <a href="https://help.ekrin.com/en-US/how-do-i-make-a-warranty-claim-363227">Warranty coverage, registration, and claims</a>.</p><h2 id="coverage-at-a-glance">Coverage at a glance</h2><ul><li>Covered components include the motor, housing, and attachments for defects covered by the warranty.</li><li>The internal battery has a two-year warranty from purchase; normal capacity degradation is excluded.</li><li>Open-box devices have a one-year warranty.</li><li>Replacement units carry a 90-day warranty. A full replacement more than one year after initial purchase fulfills the lifetime warranty under the published policy, with exceptions at Ekrin&#x2019;s discretion.</li><li>Customers outside the United States pay shipping fees and applicable import duties on warranty items.</li></ul><h2 id="registration-and-proof-of-purchase">Registration and proof of purchase</h2><ul><li><strong>Purchased directly from ekrin.com:</strong> Warranty registration is not required. Include your Ekrin order details when requesting service so we can locate the purchase.</li><li><strong>Purchased from Amazon.com:</strong> Provide a verifiable Amazon order ID or register your product. Registration is not required when you can provide a verifiable Amazon order ID.</li><li><strong>Other authorized retailers:</strong> Register within 30 days of receipt under the existing registration requirements. Contact support if you need help verifying a purchase.</li></ul><p>For gifts, the requirements follow the original purchase channel. If registering a gift, enter &#x201C;Gift&#x201D; in the order-number field. Use the <a href="https://www.ekrin.com/pages/warranty">warranty registration page</a> when registration is needed, or email <a href="mailto:support@ekrin.com">support@ekrin.com</a> for help.</p><h2 id="how-to-request-warranty-service">How to request warranty service</h2><p>To request warranty service, email <a href="mailto:support@ekrin.com">support@ekrin.com</a> with your model, receipt or order number, purchase date, retailer, issue description, and photos or video where possible. Include the serial number if available. The registration page is for registering your product; warranty-service requests go to our Customer Care Team.</p><p>Coverage is nontransferable. Proof of purchase may be required. Exclusions include cosmetic damage, misuse, accidents, liquid damage, unauthorized repairs or modifications, use contrary to the manual, and commercial or professional use. Read the <a href="https://www.ekrin.com/pages/warranty">full warranty terms</a> for complete details.</p><p>For a change-of-mind return, see <a href="https://help.ekrin.com/en-US/how-do-i-return-my-massager-363232">how to return your massager</a>.</p>

Warranty Information for the Ekrin 365 Massage Gun

Open or download the 365 manual (PDF). If the embedded PDF does not display, use the download link above. Need help selecting a manual? Email support@ekrin.com with your model and a photo of the charging port.

<p><a href="https://cdn.shopify.com/s/files/1/0080/5342/4180/files/365.pdf?v=1751382170">Open or download the 365 manual (PDF)</a></p><p>If the embedded PDF does not display, use the download link above. Need help selecting a manual? Email <a href="mailto:support@ekrin.com">support@ekrin.com</a> with your model and a photo of the charging port.</p><p><iframe src="https://cdn.shopify.com/s/files/1/0080/5342/4180/files/365.pdf?v=1751382170" width="100%" height="800px" style="border: none;"> </iframe></p>

365 Manual

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Ekrin Athletics

From setup and charging to care, troubleshooting, and warranty information—find detailed guides, tips, and answers to common questions to help you get the most out of your recovery device.