Shipping PoliciesUpdated 15 days ago
Shipping Information – Domestic & International
Your shipping cost depends on your destination, order total, and where the items are stocked. Available services and delivery estimates are shown at checkout.
U.S. Shipping
- Standard shipping: $9.95 on orders under $75; free on orders of $75 or more.
- Expedited shipping, where available: $14.95 on orders under $75; $9.95 on orders of $75 or more.
Within the lower 48 states, standard delivery generally takes 3–7 business days and expedited delivery generally takes 1–3 business days. Service availability and delivery estimates vary by destination and fulfillment location; use the options shown at checkout.
Australia, Canada, UK & EU: Locally Stocked Items
The following rates apply to items stocked in local warehouses. Each free-shipping threshold includes orders exactly at that amount. All amounts are in the currency shown.
| Destination | Free standard from | Standard below threshold | Expedited below threshold | Expedited at or above threshold |
|---|---|---|---|---|
| Australia | A$110 | A$14.95 | A$21.95 | A$14.95 |
| Canada | C$105 | C$13.95 | C$20.95 | C$13.95 |
| UK | £55 | £7.50 | £11.25 | £7.50 |
| EU | €75 | €9.95 | €14.95 | €9.95 |
Expedited shipping applies only where available. Free standard shipping begins at the listed threshold. Shipping estimates are based on business days (Monday–Friday) and are not guaranteed.
Buy with Prime
Amazon Prime members continue to receive free Prime shipping on eligible Buy with Prime orders when available. Delivery estimates are shown at checkout based on your location. Buy with Prime shipping benefits remain available on eligible orders.
Cross-Border & Other International Shipping
We ship to most countries. Items shipped internationally from the U.S., including items not stocked in a local warehouse, use the cross-border shipping options and charges shown at checkout. The local-stock rates and free-shipping thresholds above do not apply to those shipments.
Cross-border services may include expedited DDP shipping. Enter your address at checkout to see available services, costs, and delivery estimates. If no shipping options appear, contact our support team.
What Is DDP (Delivered Duty Paid)?
For a shipping method that includes DDP, import duties and taxes are calculated and paid at checkout, so no additional import duties or taxes are due upon delivery. If a chosen method does not include duties, the recipient is responsible for applicable local customs fees. Check the selected shipping method at checkout.
For our complete shipping terms, visit our Shipping & Delivery policy. For questions, contact our support team.
Missing packages and forwarding services
If tracking says delivered but the package is missing, check with neighbors, building management, and likely delivery locations. Email [email protected] for help obtaining carrier documentation for a delivery dispute.
Under our published policy, delivery confirmed by the carrier to the checkout address fulfills the shipment. Ekrin does not refund or reship packages verified as delivered, including theft after delivery or customer-provided address errors.
When shipping to a U.S. freight forwarder, our responsibility ends at confirmed delivery to that address; customers assume the risk of loss or mishandling by the forwarder. If a shipment is returned because customs charges were unpaid, return shipping is deducted from the refund.
Read our full shipping terms for these conditions.