Your shipping cost depends on your destination, order total, and where the items are stocked. Available services and delivery estimates are shown at checkout. Within the lower 48 states, standard delivery generally takes 3–7 business days and expedit

<h2 id="shipping-information--domestic--international">Shipping Information &#x2013; Domestic &amp; International</h2><p>Your shipping cost depends on your destination, order total, and where the items are stocked. Available services and delivery estimates are shown at checkout.</p><h3 id="us-shipping">U.S. Shipping</h3><ul><li><strong>Standard shipping:</strong>&#xA0;$9.95 on orders under $75; free on orders of $75 or more.</li><li><strong>Expedited shipping, where available:</strong>&#xA0;$14.95 on orders under $75; $9.95 on orders of $75 or more.</li></ul><p>Within the lower 48 states, standard delivery generally takes 3&#x2013;7 business days and expedited delivery generally takes 1&#x2013;3 business days. Service availability and delivery estimates vary by destination and fulfillment location; use the options shown at checkout.</p><h3 id="australia-canada-uk--eu-locally-stocked-items">Australia, Canada, UK &amp; EU: Locally Stocked Items</h3><p>The following rates apply to items stocked in local warehouses. Each free-shipping threshold includes orders exactly at that amount. All amounts are in the currency shown.</p><table><thead><tr><th>Destination</th><th>Free standard from</th><th>Standard below threshold</th><th>Expedited below threshold</th><th>Expedited at or above threshold</th></tr></thead><tbody><tr><td>Australia</td><td>A$110</td><td>A$14.95</td><td>A$21.95</td><td>A$14.95</td></tr><tr><td>Canada</td><td>C$105</td><td>C$13.95</td><td>C$20.95</td><td>C$13.95</td></tr><tr><td>UK</td><td>&#xA3;55</td><td>&#xA3;7.50</td><td>&#xA3;11.25</td><td>&#xA3;7.50</td></tr><tr><td>EU</td><td>&#x20AC;75</td><td>&#x20AC;9.95</td><td>&#x20AC;14.95</td><td>&#x20AC;9.95</td></tr></tbody></table><p><strong>Expedited shipping applies only where available.</strong> Free standard shipping begins at the listed threshold. Shipping estimates are based on business days (Monday&#x2013;Friday) and are not guaranteed.</p><h3 id="buy-with-prime">Buy with Prime</h3><p>Amazon Prime members continue to receive free Prime shipping on eligible Buy with Prime orders when available. Delivery estimates are shown at checkout based on your location. Buy with Prime shipping benefits remain available on eligible orders.</p><h3 id="cross-border--other-international-shipping">Cross-Border &amp; Other International Shipping</h3><p>We ship to most countries. Items shipped internationally from the U.S., including items not stocked in a local warehouse, use the cross-border shipping options and charges shown at checkout. The local-stock rates and free-shipping thresholds above do not apply to those shipments.</p><p>Cross-border services may include expedited DDP shipping. Enter your address at checkout to see available services, costs, and delivery estimates. If no shipping options appear, contact our support team.</p><h3 id="what-is-ddp-delivered-duty-paid">What Is DDP (Delivered Duty Paid)?</h3><p>For a shipping method that includes DDP, import duties and taxes are calculated and paid at checkout, so no additional import duties or taxes are due upon delivery. If a chosen method does not include duties, the recipient is responsible for applicable local customs fees. Check the selected shipping method at checkout.</p><p>For our complete shipping terms, visit our <a href="https://www.ekrin.com/policies/shipping-policy">Shipping &amp; Delivery policy</a>. For questions, <a href="https://help.ekrin.com/en-US/contact">contact our support team</a>.</p><h2 id="missing-packages-and-forwarding-services">Missing packages and forwarding services</h2><p>If tracking says delivered but the package is missing, check with neighbors, building management, and likely delivery locations. Email <a href="mailto:support@ekrin.com">support@ekrin.com</a> for help obtaining carrier documentation for a delivery dispute.</p><p>Under our published policy, delivery confirmed by the carrier to the checkout address fulfills the shipment. Ekrin does not refund or reship packages verified as delivered, including theft after delivery or customer-provided address errors.</p><p>When shipping to a U.S. freight forwarder, our responsibility ends at confirmed delivery to that address; customers assume the risk of loss or mishandling by the forwarder. If a shipment is returned because customs charges were unpaid, return shipping is deducted from the refund.</p><p>Read our <a href="https://www.ekrin.com/policies/shipping-policy">full shipping terms</a> for these conditions.</p>

Shipping Policies

What shipping carrier do you use?Ekrin Athletics uses standard shipping carriers such as FedEx, UPS, DHL, USPS, and more, based on speed and cost-efficiency for our customers. Shipping prices, free standard shipping thresholds, and expedited service

<p dir="ltr" id="isPasted" style="line-height:1.38;margin-top:12pt;margin-bottom:12pt;"><span style="font-size:13.5pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">What shipping carrier do you use?</span><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><br><br></span><span style="font-size: 16px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Ekrin Athletics uses standard shipping carriers such as FedEx, UPS, DHL, USPS, and more, based on speed and cost-efficiency for our customers.</span></p><p>Shipping prices, free standard shipping thresholds, and expedited service availability depend on your destination and order. Please see our <a href="https://help.ekrin.com/en-US/shipping-policies-1380319">Shipping Policies</a> for current rates and local-stock conditions. Available carriers and delivery estimates are shown at checkout.</p>

Shipping Carriers

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Ekrin Athletics

Shipping rates, delivery estimates, international duties, and help with missing packages.

Orders & Delivery

Charging

Charging Adapter & Cable Replacement

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User Manuals

Ekrin Bantam Massage Gun: Your Compact Recovery Partner

How to Charge Your Ekrin Bantam Massage Gun

Warranty Information For Ekrin Bantam Massage Gun

Bantam Manual

Bantam

Getting Started with the Ekrin 365 Massage Gun

How to Charge Your Ekrin 365 Massage Gun

Warranty Information for the Ekrin 365 Massage Gun

365 Manual

How to Charge Your Ekrin Athletics B37 Massage Gun

Warranty Information For Ekrin B37 Massage Gun

B37 Manual

Ekrin Kestrel Massage Gun: Your Ultimate Tool for Muscle Recovery & Wellness

How to Charge Your Ekrin Kestrel Massage Gun

Warranty Information For Kestrel Massage Gun

Kestrel Manuals

Kestrel

How to Charge Your B37S Massage Gun

Warranty Information for B37S Massage Gun

B37S User Manual

B37S

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Troubleshooting Your Ekrin Bantam Massage Gun

Troubleshooting Your Ekrin 365 Massage Gun

Troubleshooting Your Ekrin Athletics B37 Massage Gun

Troubleshooting Your Ekrin Kestrel Massage Gun

Troubleshooting Your B37S Massage Gun

How to Care for Your Ekrin Bantam Massage Gun

How to Care for Your Ekrin 365 Massage Gun

How to Care for Your Ekrin Athletics B37 Massage Gun

How to Care for Your Ekrin Kestrel Massage Gun

How to Care for Your Ekrin B37S Massage Gun

Issues with Attachments

Troubleshooting & Care