Warranty Information For Ekrin B37 Massage GunUpdated 14 days ago

Your Ekrin B37 is covered by our limited lifetime warranty for defects in materials and workmanship during ordinary personal use, subject to the published terms.

For the common coverage rules, registration requirements, and claim instructions, see Warranty coverage, registration, and claims.

Coverage at a glance

• Covered components include the motor, housing, and attachments for defects covered by the warranty.
• The internal battery has a two-year warranty from purchase; normal capacity degradation is excluded.
• Open-box devices have a one-year warranty.
• Replacement units carry a 90-day warranty. A full replacement more than one year after initial purchase fulfills the lifetime warranty under the published policy, with exceptions at Ekrin’s discretion.
• Customers outside the United States pay shipping fees and applicable import duties on warranty items.

Registration and proof of purchase

• Purchased directly from ekrin.com: Warranty registration is not required. Include your Ekrin order details when requesting service so we can locate the purchase.
• Purchased from Amazon.com: Provide a verifiable Amazon order ID or register your product. Registration is not required when you can provide a verifiable Amazon order ID.
• Other authorized retailers: Register within 30 days of receipt under the existing registration requirements. Contact support if you need help verifying a purchase.

For gifts, the requirements follow the original purchase channel. If registering a gift, enter “Gift” in the order-number field. Use the warranty registration page when registration is needed, or email [email protected] for help.

How to request warranty service

To request warranty service, email [email protected] with your model, receipt or order number, purchase date, retailer, issue description, and photos or video where possible. Include the serial number if available. The registration page is for registering your product; warranty-service requests go to our Customer Care Team.

Coverage is nontransferable. Proof of purchase may be required. Exclusions include cosmetic damage, misuse, accidents, liquid damage, unauthorized repairs or modifications, use contrary to the manual, and commercial or professional use. Read the full warranty terms for complete details.

For a change-of-mind return, see how to return your massager.